Terms and Conditions

Path to Serenity Mental Health, PLLC is a private mental health practice offering therapy and medication management services.

Information on this website is provided to help visitors learn about our practice, services, and available resources. The availability of specific services, providers, appointments, and treatment options may vary.

The information on this website is provided for general informational and educational purposes only. It is not intended to replace individualized medical advice, psychiatric evaluation, diagnosis, treatment, or consultation with a qualified healthcare professional.

Do not use information on this website to start, stop, or change a medication or treatment plan without consulting an appropriate healthcare professional.

Use of this website, submission of a contact form, or exchange of general messages does not by itself establish a provider-patient relationship. A treatment relationship is established only through the appropriate intake, evaluation, consent, and acceptance procedures of our practice.

Our website, email, and text-message services are not monitored or intended for emergency or crisis communications.

If you are experiencing a medical emergency or are at immediate risk of harm, call 911 or go to the nearest emergency department. In the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline.

Do not rely on a website submission, email, or text message to obtain urgent clinical assistance.

Appointment requests submitted through our website are requests only and do not guarantee an appointment. Appointments are subject to availability and confirmation by our practice.

Scheduling, cancellations, rescheduling, fees, insurance arrangements, prescriptions, refills, and other treatment-related matters may be governed by separate practice policies, consent forms, financial agreements, or patient documents.

Nothing on this website guarantees a particular treatment outcome or that a specific medication or service will be appropriate for every individual.

You agree to use our website lawfully and responsibly. You may not:

• Use the website for fraudulent, unlawful, abusive, or harmful purposes.
• Attempt to gain unauthorized access to our website, systems, or information.
• Interfere with the website’s security, availability, or operation.
• Submit knowingly false, misleading, malicious, or unauthorized information.
• Use the website in a manner that violates the rights of others or applicable law.

We may restrict or suspend access to website features when reasonably necessary to protect our website, practice, users, or systems.

Your use of our website is also subject to our Privacy Policy, available at http://www.pathtoserenitymentalhealth.com/privacy-policy

Information submitted through our website may be processed by our website host, scheduling provider, communication platform, or other service providers, as described in our Privacy Policy.

General website forms, email, and SMS may not be appropriate for communicating sensitive health information. Please use designated secure patient communication channels when submitting confidential medical or treatment information.

Our website Privacy Policy does not replace our separate Notice of Privacy Practices or other clinical privacy documents where applicable.

A. SMS Messaging Program

Path to Serenity Mental Health, PLLC offers an SMS text messaging program for individuals who have provided consent to receive text messages from our practice.

Depending on your consent and interactions with our practice, messages may include:

• Appointment scheduling, confirmations, and reminders.
• Responses to inquiries and requests for information.
• Administrative notifications and updates.
• Other service-related communications you have requested or authorized.

We will only send message categories consistent with your consent and applicable law.

B. Consent to Receive Text Messages

By providing your mobile phone number and affirmatively opting in, you authorize Path to Serenity Mental Health, PLLC to send you the categories of text messages described when you consent.

Consent to receive SMS text messages is not a condition of purchasing services or receiving healthcare treatment. You may withdraw your consent at any time by following the opt-out instructions below.

C. Message Frequency

Message frequency varies based on your appointments, interactions with our practice, and the types of messages you have authorized. You may receive multiple messages in a month depending on your needs and activity.

D. Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan. You are responsible for any charges imposed by your mobile carrier.

E. Opting Out of SMS Messages

You may stop receiving SMS messages at any time by replying STOP to a text message from Path to Serenity Mental Health, PLLC.

After you opt out, you will no longer receive messages from the applicable SMS messaging program unless you subsequently provide valid consent to resume messaging.

Opting out of SMS messages does not affect your ability to receive healthcare services or contact our practice through other available methods.

F. Help and Support

For assistance with our SMS messaging program, reply HELP to one of our text messages or contact us using the information below:

Path to Serenity Mental Health, PLLC

Phone: 757-615-8338
Email: admin@pathtoserenitymentalhealth.com

G. Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery depends on your mobile carrier, network availability, device settings, and other factors outside our control.

H. SMS Privacy and Information Sharing

Our collection and use of mobile phone numbers and related messaging information are described in our Privacy Policy at http://www.pathtoserenitymentalhealth.com/privacy-policy

Mobile numbers and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver and support our messaging services, solely as necessary to provide those services and subject to applicable safeguards.

We maintain and use consent records as necessary to administer our messaging program and honor opt-out requests.

I. Sensitive Health Information and Emergencies

SMS text messaging is intended for administrative and other authorized communications. It is not intended for emergencies or urgent clinical needs.

Please avoid sending detailed mental health information, diagnoses, medication information, or other sensitive medical details through ordinary SMS messages. Text messaging may not be a secure method for transmitting confidential health information.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. In the United States, you may call or text 988 to reach the Suicide & Crisis Lifeline.

J. Changes to the Messaging Program

We may update or discontinue our SMS messaging program as permitted by law. Any new message categories requiring additional consent will be subject to applicable consent requirements.

Unless otherwise indicated, the text, graphics, logos, design, and other content on this website are owned by or used with permission by Path to Serenity Mental Health, PLLC.

You may access and use website content for personal, noncommercial informational purposes. You may not reproduce, distribute, modify, or commercially exploit our content without prior written permission, except as permitted by law.

Our website may link to third-party websites, scheduling systems, patient portals, or other services for convenience. We do not control or guarantee the content, availability, security, or privacy practices of independent third parties.

Your use of third-party services may be subject to their separate terms, privacy policies, and agreements.

We make reasonable efforts to maintain accurate and accessible website content but do not guarantee that the website will always be available, uninterrupted, error-free, or free of harmful components.

To the extent permitted by applicable law, the website and its general informational content are provided on an “as is” and “as available” basis. Nothing in these Terms excludes or limits any rights or obligations that cannot legally be excluded or limited.

To the extent permitted by applicable law, Path to Serenity Mental Health, PLLC will not be liable for losses arising solely from your inability to access or use the website, reliance on general website information as a substitute for individualized medical advice, or disruptions to third-party services.

This section does not exclude or limit liability where such exclusion or limitation is prohibited by law, nor does it alter any rights or obligations arising from a separate treatment relationship or agreement.

We may update these Terms and Conditions periodically. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.

These Terms and Conditions will be governed by the laws of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

For questions about these Terms and Conditions, our website, or our SMS messaging program, please contact:

Path to Serenity Mental Health, PLLC
Email: admin@pathtoserenitymentalhealth.com
Phone: 757-618-8338

For questions concerning medical records or your rights under our Notice of Privacy Practices, please use the contact information provided in that notice.